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FAQ

  • Does Ariel Thee RDH Co offer replacements and exchanges?
    Unfortunately, due to Covid-19, no items, merchandise or books are non-refundable nor exchangeable upon purchase at this time, unless book or merchandise was damaged in the process of shipping. The Ariel Thee RDH Company will resume returns of most new, unopened items sold and fulfilled by Ariel Thee RDH Company within 10 days of delivery for a full refund at the end times of Covid-19. No returns or refunds will be accepted after 10 days after purchase. Non-Refundable items are as follows and include; i.e. merchandise and books due to Covid-19 restrictions Exchangeable Items are as follows and include; none due to Covid-19 If you have a non-returnable item that arrived damaged or defective you can contact Ariel Thee RDH Company in the contact box provided on the website. Please give 2-3 business days for response and resolve. If you received a damaged or defective item, we’ll ship you a replacement of the exact item upon return of the defected item. If you would like to exchange an item for another. Once Covid-19 is resolved Ariel Thee RDH Company will resume exchanges for a different size or color or for an item in your cart We apologize for any inconvenience and thank you for your cooperation during these unprecedented times.
  • What can I return?
    Typically, returns of most new, unopened items sold and fulfilled by the Ariel Thee RDH Company within 10 days of delivery for a full refund are permitted. However, due to Covid-19 The Ariel Thee RDH Company is not accepting returns on any merchandise or books at this time for the safety of our employees and customers. We will resume returns of most new, unopened items sold and fulfilled by Ariel Thee RDH Company within 10 days of delivery for a full refund once the Covid-19 pandemic ends. The policy will still remain that no returns nor refunds will be accepted after 10 days after purchase. We thank you for your understanding and cooperation during these unpresedented times. If you have a non-returnable item that arrived damaged or defective you can contact Ariel Thee RDH Company in the contact box provided on the website. Please give 2-3 business days for response and resolve. Thank you & stay safe
  • When will I get my refund?
    If return or exchange is appicable, refunds usually process in approx. 2-3 weeks. Most refunds are fully refunded within 7 days after we receive and process your return. This often depends on your banking establishment.
  • Privacy Policy
    1. Please Read Carefully We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This privacy notice describes how ArielTheeRDH.com and its affiliates collect and process your personal information through Ariel Thee RDH company websites, devices, products, services, online and physical stores, and applications that reference this privacy notice. By using Ariel Thee RDH services, websites and applications you are consenting to the practices described in this privacy notice. Prior to accessing or using our services, please read this policy and make sure you fully understand our practices in relation to your personal information. If you read and fully understand this privacy policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our services. If you have any questions or concerns regarding this policy, please contact us immediately. 2. What "Personal Information" do we collect? To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you: Information you provide us. When you register for our services, purchase and/or register/subscribe and/or when you contact us directly by any communication channel (e.g., website forms, emails, phone calls, text messages, purchases, video comments, program registrations, subscriptions etc.), you may provide us personal information, such as name, relations names, email address, phone number, mailing address, payment information you include in your communications with us and with other users on our platform, and personal information contained in scanned identification documents (such as an ID card, driver’s license, passport, or official company registration documents). Information we collect when you use the services. When you visit, download, and/or use any of our services, we may collect aggregated usage personal information, such as visitors’ and users’ browsing and ‘click-stream’ activity on the services, session heatmaps and scrolls, non-identifying personal information regarding the visitor’s or user’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc. Information we collect from other sources. We may receive personal information about you from third-party sources, such as security providers , fraud detection and prevention providers for example to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account, we may receive personal information from that service (e.g., your username, basic profile personal information) and in some cases, we may collect personal information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns. Users of users ‘Personal Information’ We may also collect Personal Information pertaining to visitors and users of our User’s websites or services (“Users-of Users”), solely for and on our Users’ behalf. 3. Why do we collect such "Personal Information"? We use your Personal Information for the following purposes: To provide and operate the services To further develop, customize, expand, and improve our services, based on users’ common or personal preferences, experiences and difficulties To provide our users with ongoing customer assistance and technical support To be able to contact our users with general or personalized service-related notices and promotional messages (as further detailed in Section 8 below) To help us to update, expand and analyze our records to identify new customers To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners, and grant prizes and benefits To analyze our performance and marketing activities To create aggregated statistical data and other aggregated and/or inferred information, which we or our business partners may use to provide and improve our respective services To provide you with professional assistance , only upon your request To enhance our data security and fraud prevention capabilities To comply with any applicable laws and regulations. For shipping and delivery of products and marketing We use your personal information for the purposes set out in Section 3 where: Our use of your personal information is necessary to perform a contract or to take steps to enter into a contract with you (e.g. to provide you with our on site and off site services and or/ all courses provided by Ariel Thee RDH Co. & or affiliate companies including but not limited to 3rd party CE courses.) Our use of your personal information is necessary to comply with a relevant legal or regulatory obligation that we have Our use of your personal Information is necessary to support legitimate interests and business purposes (for example, to maintain wholesale and affiliate inquires), provided it is conducted in a way that is proportionate and that respects your privacy rights. 4. How do we share "Personal Information"? We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances: 4.1 Third Party Service Providers: Ariel Thee RDH Company has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, “Third Party Service Provider(s)”). ​ Ariel Thee RDH Company may share the following categories of Personal Information with Third Party Service Providers for a business purpose: identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers. commercial Personal Information, for example Personal Information regarding products or services purchased, obtained, or considered. 4.2 Law Enforcement, Legal Requests and Duties: Ariel Thee RDH Company may disclose or otherwise allow access to any categories of your Personal Information described in this Privacy Policy pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you. 4.3 Protecting Rights & Safety: Ariel Thee RDH Company may share any categories of your Personal Information described in this Privacy Policy if we believe in good faith that this will help protect the rights, property or personal safety of Wix, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you. 4.4 Ariel Thee RDH Company Subsidiaries and Affiliated Companies: We may share your Personal Information internally within our family of companies, for the purposes described in this Privacy Policy. For example, we may share your Personal Information with Star Stories LLC., our publishing company, in the course of facilitating and providing you (and your Users-of-Users) with our Services. Sharing Personal Information by Ariel Thee RDH Co subsidiaries and affiliated companies in the European Union, the United Kingdom and Switzerland with Ariel Thee RDH Company's subsidiaries located outside these regions will only take place under an approved transfer mechanism, such as the relevant Standard Contractual Clauses. 4.5 In connection with a change in corporate control: In addition, should Ariel Thee RDH Company or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event. 4.6 Upon Your Further Direction: Ariel Thee RDH Company Services enable you, through different techniques, to engage and procure various third party services, products and tools that enhance our sites (web and/or mobile sites), including, without limitation, applications and widgets offered to you by third parties through the Wix Website (including the Wix App Market), eCommerce payment providers, third party designers who may assist us with our website, etc. (collectively, “Third Party Services”). If you choose to engage with such Third Party Services, they may have access to and process Personal Information of your Users-of-Users collected through your web or mobile sites. Please Note: Ariel Thee RDH Company does not control and is not responsible for the actions or policies of any Third Party Service, and your use of any Third Party Service is at your own risk. We encourage you to review any privacy policy accompanying a Third Party Service and ask such Third Party Service for any clarifications you may need before deciding to install and/or use their services. 5. Where do we store your "Personal Information"? The following information containing personal information storage by Ariel Thee RDH Company in sections 5 and 6 is provided by partner Wix.inc. and should be understood as "User of User information storage" The platform that stores Ariel Thee RDH Company Information is provided by the website partnered host Wix Inc. and is in congruence with Ariel Thee RDH Co. 5.1 Wix Inc. User of User Policy Users’ and Users-of-Users’ Personal Information may be stored in data centers located in the United States of America, Ireland and Israel. We may use other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law. ​Wix.com Ltd. is based in Israel, which is considered by the European Commission to be offering an adequate level of protection for the Personal Information of EU Member State residents. Wix affiliates and Third-Party Service Providers that store or process your Personal Information on Wix’s behalf are contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction. 5.2 Transfer of EU Personal data: If you are located in Europe, when we will transfer your Personal Information to the United States or anywhere outside Europe, we will make sure that (i) there is a level of protection deemed adequate by the European Commission or (ii) that the relevant Standard Contractual Clauses are in place. 5.3 Privacy Shield Certification: Wix and its affiliates, including DeviantArt Inc., participates in, and has certified its compliance with, the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List, here. In compliance with the Privacy Shield Principles, Wix.com commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact us at: privacy@wix.com. For the avoidance of doubt, Wix does not rely on the Privacy Shield as a mechanism for transferring GDPR protected personal data. ​ Wix.com has further committed to refer unresolved Privacy Shield complaints to an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider at https://feedback-form.truste.com/watchdog/request for more information or to file a complaint. The services are provided at no cost to you. 6. WIX User of User "Personal Information" Wix may collect, store and process certain Personal Information of Users-of-Users (“Users-of-Users Information”), solely on our Users’ behalf and at their direction. For example, each of our Users is able to import their e-mail contacts from third-party services like Gmail, or otherwise collect and manage contacts via their User Website. Such contacts are then stored with Wix, on the User’s behalf. ​ For such purposes, Wix serves and shall be considered as a “Processor” and not as the “Controller” (as both such capitalized terms are defined in the European Union General Data Protection Regulation (“GDPR”)) of such Users-of-Users Information. ​ The Users controlling and operating such User Websites shall be considered as the “Controllers” of such Users-of-Users Information, and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information, including all privacy and data protection laws of all relevant jurisdictions. ​ The Processing of the Users-of-users’ Personal Information shall take place within the territory of the European Union, Israel or a third country, territory or one or more specified sectors within that third country of which the European Commission has decided that it ensures an adequate level of protection and such processing and transfer will be in accordance to the Data Processing Addendum – Users (“DPA"). Any transfer to and Processing in a third country outside the European Union that does not ensure an adequate level of protection according to the European Commission, shall be conducted under an approved transfer mechanism, as detailed in the DPA. ​ You are responsible for the security, integrity and authorized usage of Personal Information about Users-of-Users’, and for obtaining consents, permissions and providing any required data subject rights and fair processing notices required for the collection and usage of such Personal Information. ​ Wix cannot provide legal advice to Users or their Users-of-Users, however we do recommend that all Users publish and maintain clear and comprehensive privacy policies on their User Websites in accordance with any applicable laws and regulations, and that all Users-of-Users carefully read those policies and make sure that they understand and, to the extent required by applicable law, consent to them. ​ For more information on how Users-of-Users Personal Information may be handled by Wix (which may be relevant for any specific notice you provide to and/or consent you obtain from your Users-of-Users) If you are a visitor, user or customer of any of our Users, please read the following: Wix has no direct relationship with Users-of-Users whose Personal Information it processes. If you are a visitor, user or customer of any of our Users, and would like to make any requests or queries regarding your Personal Information, please contact such User(s) directly. For example, if you wish to request to access, correct, amend, or delete inaccurate Personal Information processed by Wix on behalf of its Users, please direct your query to the relevant User (who is the “Controller” of such data). If Wix is requested by our Users to remove any Users-of-Users’ Personal Information, we will respond to such requests in a timely manner upon verification and in accordance with applicable law (for example, thirty (30) days under the GDPR). Unless otherwise instructed by our User, we will retain their Users-of-Users’ Personal Information for the period. 7. Communications From Ariel Thee RDH Company 7.1 Promotional Message We may use your Personal Information to send you promotional content and messages by e-mail, text messages, notifications within our platform, marketing calls and similar forms of communication from Ariel Thee RDH Company or our partners (acting on Ariel Thee RDH Company's behalf) through such means. ​ If you do not wish to receive such promotional messages or calls, you may notify Ariel Thee RDH Company at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive. 7.2 Service and Billing Service Ariel Thee RDH Company may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice that is subject but not limited to (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward media release forms upon request; respond to all correspondences, updates about new episodes podcast, patient education, CROWN related correspondences, classes, work request alerts, new product alerts, new video alert or notify you of material changes in our services. ​ It is important that you are always able to receive such messages if you are subscribed. For this reason, you are not be able to opt-out of receiving such service and billing messages unless you are no longer an Ariel Thee RDH Co User (which can be done by deactivating your account). 8. Your Rights in relation to your Personal Information Ariel Thee RDH Company believes that it is imperative that all users have control over their Personal Information. You can withdraw your consent at any time by unsubscribing, and such withdrawal will take affect from thereon. NOTICE: You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first). Please note that permanently deleting your account erases all of your Personal Information from our databases. After completing this process, you can no longer use any of your Ariel Thee RDH Company Services, your account and all its data will be removed permanently, and we will not be able to restore your account or retrieve your data in the future. If you contact our support channels in the future, the system will not recognize your account and support agents will not be able to locate the deleted/unsubscribed account. If you begin accessing any of Ariel Thee RDH's platforms again, it will be assumed a new account and reconsent to all terms, conditions and policies of Ariel Thee RDH Company. Additional Information for California Residents California residents also have a right to opt-out of the sale of their Personal Information by a business and a right not to be discriminated against for exercising any of their rights under the CCPA. . If you are a California resident using the Services, the California Consumer Privacy Act ("CCPA") grants you the right to request access to and deletion of the Personal Information Ariel Thee RDH Co. collects about you, as well as to request that we disclose how we collect, use, and share your Personal Information. California residents also have a right to opt-out of the sale of their Personal Information by a business and a right not to be discriminated against for exercising any of their rights under the CCPA. No sale of Personal Information: Ariel Thee RDH Co does NOT sell (as such term is defined in the CCPA) your Personal Information or your customers’ (Users-of-Users) Personal Information to third parties, and Wix has not sold Personal Information in the twelve months prior to the effective date of this Privacy Policy. ​ No Discrimination: Ariel Thee RDH Company does not discriminate against any User for exercising their rights under the CCPA. California consumers can exercise their CCPA rights directly or through an authorized agent by signing in to their registered Wix account at Wix.com and following the instructions outlined below. Please note: in order to protect Users’ accounts and Personal Information and safeguard Users’ privacy rights, we verify Users’ deletion and access requests, and to that extent, we may ask you for additional information or documentation (depending on the case), such as account related information, and, in some cases, billing information used to purchase paid Services, and a copy of documents that can assist with verifying your identity. Such identification documentation (if requested) will be used only for verification purposes and we will delete it after your request is processed. 9. Questions or Complaints If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us – our details are set out at the end of this Privacy Policy. Our Data Protection Officer team will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly and in accordance with applicable law. ​ You can file a complaint with your local supervisory authority for data protection at any time, however we recommend that you contact us first so we can try to resolve it. 10. Data Retention We may retain your Personal Information (as well as your Users-of-Users’ Personal Information) for as long as your User Account is active, as indicated in this Privacy Policy, or as otherwise needed to provide you with our Services. ​ We may continue to retain your Personal Information after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users or their Users-of-Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests. ​ We maintain a data retention policy which we apply to Personal Information in our care. 11. Security Ariel Thee RDH Company has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. The transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy. ​ Regardless of the measures and efforts taken by Ariel Thee RDH Company and partners, we cannot and do not guarantee the absolute protection and security of your Personal Information, Users-of-Users’ Personal Information or any other information you upload, publish or otherwise share with Ariel Thee RDH Company or anyone else. We encourage you to set strong passwords for your User Account, and avoid providing us or anyone with any sensitive Personal Information of which you believe its disclosure could cause you substantial or irreparable harm. Furthermore, because certain areas on our Services are less secure than others (for example, if you send an email forum to be “Public” instead of “Private”, or if you browse to a non-SSL page), and since e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods. ​ If you have any questions regarding the security of our Services, you are welcome to contact us 12. Third-Party Websites Our Services may contain links to other websites or services. We are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware when you leave our Services and to read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third party websites and services. 13. Ariel Thee RDH Job Applications, Wholesalers, Partners & Affiliates Ariel Thee RDH Company welcomes all qualified Applicants and partners to apply to any of the open published positions by sending us their contact details and (“Applicants Information”) via the relevant Position Application Form on our Website, or through any other means provided by us. We understand that privacy and discreetness are crucial to our Applicants, and are committed to keep Applicants Personal Information private and use it solely for Ariel Thee RDH Company's internal recruitment purposes (including for identifying Applicants, evaluating their applications, making hiring and employment decisions, and contacting Applicants by phone or in writing). ​ If you previously submitted your Applicants Personal Information to Ariel Thee RDH Company, and now wish to access it, update it or have it deleted from Ariel Thee RDH Company's systems, please contact us 14. Public forums and user content Our Services offer publicly accessible blogs, Vlogs, communities and support forums. Please be aware that any Personal Information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, feel free please do not engage. In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such third party, you must login into such application or contact its provider if you want to remove the Personal Information you posted on that platform. ​ In any event, we advise against posting any Personal Information (via any means) you don’t wish to publicize. ​ If you upload any user content to your User Account or post it on your User Subscriptions and provide it in any other way as part of the use of any Service, you do so at your own risk. We have put adequate security measures in place to protect your Personal Information. However, we cannot control the actions of other Users or members of the public who may access your User Content, and are not responsible for the circumvention of any privacy settings or security measures you or we may have placed on your User Website (including, for instance, password-protected areas on your User Website). You understand and acknowledge that, even after its removal by you or us, copies of User Content may remain viewable in cached and archived pages or if any third parties (including any of your Users-of-Users) have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public. 15. Updates and Interpretation We may update this Privacy Policy as required by applicable law, and to reflect changes to our Personal Information collection, usage and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you (using one of the notification methods set forth stated in this privacy policy prior to the change becoming effective. In relation to any updated Privacy Policy, we will, as required by applicable law, notify you, seek your consent and/or take any other measures. We encourage you to periodically review this page for the latest Information on our privacy practices. Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you and your Users-of-Users, with respect to our Website, Ariel Thee RDH Company's Apps, Mobile Apps and other Services. ​ This Privacy Policy was written in English, and may be translated into other languages for your convenience. You may access and view other language versions by changing your computer's language settings. If a translated (non-English) version of this Privacy Policy conflicts in any way with its English version, the provisions of the English version shall prevail.
  • Return Policy
    1. Products & Merchandise Unfortunately, Due to Covid-19, ALL ITEMS ON THE ARIEL THEE RDH CO WEBSITE AND APP ARE FINAL SALE, merchandise or books are non-refundable nor exchangeable upon purchase at this time, unless book or merchandise was damaged in the process of shipping. The Ariel Thee RDH Company will resume returns of most new, unopened items sold and fulfilled by Ariel Thee RDH Company within 10 days of delivery for a full refund at the end times of Covid-19. No returns or refunds will be accepted after 10 days after purchase. Non-Refundable items are as follows and include: ALL AVAILABLE MERCHANDISE Exchangeable Items are as follows and include; NONE due to COVID-19 If you have a non-returnable item that arrived damaged or defective you can contact Ariel Thee RDH Company in the contact box provided on the website. Please give 2-3 business days for response and resolve. If you received a damaged or defective item, we’ll ship you a replacement of the exact item upon return of the defected item. If you would like to exchange an item for another. Once Covid-19 is resolved Ariel Thee RDH Company may resume exchanges for a different size or color or for an item in your cart. We apologize for any inconvenience and thank you for your cooperation during these unprecedented times. 2. Other Services 2.1 Tooth Fairy Visit Field Trip If the service is cancelled by Ariel Thee RDH Co due to unfortunate matters (i.e. weather restriction, sickness etc.) the field trip in question, A FULL REFUND IS PERMITTED. If the school or facility cancels for any reason within one week of the contract signed NO REFUND IS PERMITTED. A rescheduled visit will result in a new fee. 2.2 RDH Career Visit If the service is cancelled by Ariel Thee RDH Co due to unfortunate matters (i.e. weather restriction, sickness etc.) the Career Day Visit in question, A FULL REFUND IS PERMITTED. (Travel Fees) If the school or facility cancels for any reason within one week of the contract signed NO REFUND IS PERMITTED. The travel fees will be deemed a cancellation fee. A rescheduled visit will result in a new fee. 2.3 TFIT University Subscription TBT
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